Recipient Portal
Real-time delivery tracking for end customers
Track your deliveries in real time with the SYMPHONI.A Recipient Portal: SMS and email notifications, electronic signature, returns management. Free Lite portal.
Everything you need
A complete platform to digitize and optimize your operations
SMS & email notifications
Automatic notifications at key milestones: order confirmed, in transit, out for delivery, delivered. Customizable per shipper.
Real-time ETA
Live ETA powered by AI. Customers see when their delivery will arrive, with proactive alerts in case of delay.
Delivery tracking
Track every step of the delivery journey. Map view, status history, photos and signature on delivery.
Electronic signature
eIDAS-compliant signature for proof of delivery. Both shipper and recipient receive a signed PDF instantly.
Photo & damage report
Capture photos at delivery to document condition. Damage reports trigger automatic claims workflow.
Direct chat
Optional chat with the driver or shipper for special instructions, address corrections or scheduling questions.
Self-service tracking and proactive notifications dramatically reduce calls to your customer service team.
Why teams choose SYMPHONI.A
- White-label portal for end customers
- SMS notifications via Twilio/OVHcloud/etc.
- Email notifications with custom templates
- eIDAS-compliant electronic signature
- Damage report with photo upload
- Returns management workflow
- Multi-language (FR, EN, DE, ES, IT)
- API for custom integrations
Pricing
Plans that scale with your operations. Cancel anytime.
Lite
Free for end customers
- Basic tracking page
- Email notifications
- Electronic signature
- Up to 1000 deliveries/month
Pro
For shippers
- Unlimited deliveries
- SMS notifications
- Custom branding
- Damage reports
- Returns workflow
- API access
Enterprise
White-label
- White-label portal
- Custom domain
- Multi-tenant
- SLA guaranteed
- Dedicated CSM
Frequently asked questions
Is the Recipient Portal free?
Yes, the Lite version is free for up to 1000 deliveries/month. It includes basic tracking, email notifications and electronic signature.
Which notification channels are supported?
SMS (via Twilio, OVHcloud SMS or other providers), email (with custom templates) and WhatsApp Business (Pro and Enterprise plans).
Can I white-label the portal?
Yes, the Enterprise plan supports full white-labeling: custom domain, logo, colors, email templates and even SMS sender ID.
Is the electronic signature legally valid?
Yes, signatures are eIDAS-compliant (simple electronic signature level). Both parties receive a signed PDF with timestamp and audit trail. Suitable for proof of delivery in commercial disputes.