Carrier Scoring
Multi-criteria performance evaluation
Objectively evaluate your carriers based on punctuality, responsiveness, document compliance, cancellation rate and more. Visible to shippers, used to win more contracts.
A holistic score updated in real time
Each carrier gets a synthetic score (0-100) computed from 7 dimensions: on-time delivery rate, response time on quotation requests, document compliance (Vigilance IA), cancellation rate, customer feedback, communication quality, and value-for-money. The score updates after every shipment with weighted aging (recent transactions count more). Trends are visible over 7/30/90 days.
- Synthetic score 0-100 per carrier
- 7-dimension evaluation with configurable weights
- Real-time updates after every shipment
- 7/30/90-day trend analysis
- Weighted aging (recent transactions matter more)
Benchmarking and ranking
Compare carriers across your network and against market benchmarks. The platform ranks carriers per criterion, per route, per customer segment. Identify your top performers, those needing coaching, or those to phase out. Export rankings to PDF for procurement reviews. The benchmarking dataset is anonymized across the SYMPHONI.A network for context.
- Ranking per criterion, route, customer segment
- Anonymized market benchmark from SYMPHONI.A network
- PDF export for procurement reviews
- Top performers identification
- Underperformer flagging with coaching workflow
Score visible to shippers (digital reputation)
Carrier scores are visible to shippers in the AFFRET.IA workflow. High-performing carriers receive more quotation requests and better-matched opportunities. This creates a positive feedback loop: serve well, get scored well, win more contracts. Carriers can showcase their score on their public profile to attract new business.
- Score visible to shippers in AFFRET.IA workflow
- Higher score → more opportunities
- Public carrier profile with score badge
- Direct correlation: better service → more contracts
Key benefits
7-dimension multi-criteria scoring
Real-time updates after every shipment
Benchmarking against SYMPHONI.A network
Score visible to shippers in AFFRET.IA
Configurable dimension weights per shipper
Top/bottom carrier identification with workflow
Frequently asked questions about Carrier Scoring
Which dimensions are scored?
Seven dimensions: on-time delivery rate, response time, document compliance, cancellation rate, customer feedback, communication, value-for-money. You can configure the weights to match your priorities.
Can carriers see their own score?
Yes. Each carrier sees their score in their carrier portal, with a breakdown per dimension and trends over time. They get coaching tips for low-scoring dimensions.
Is the score visible to other shippers?
A carrier's overall score and badges are visible to all shippers in the AFFRET.IA workflow. This rewards good performance with more opportunities.
How is benchmarking done?
Benchmark data is anonymized and aggregated across the entire SYMPHONI.A network. You see how a carrier compares to peers on the same routes and customer segments.
What if I disagree with a low score?
Each component of the score is auditable. You can dispute specific events (e.g., a delay caused by a customer constraint) and the score is re-computed.
Can I exclude carriers below a certain score?
Yes, configurable thresholds let you auto-exclude or auto-flag carriers below a defined score. Useful for compliance-heavy contracts (pharma, food, hazmat).
Ready to activate Carrier Scoring?
30-minute custom demo. See it in action on your operations.
Book a free demo