Smart Planning
Dock management and virtual driver kiosk
Plan loading and unloading with smart slot booking. Dock management, virtual driver kiosk, delivery time windows, multi-provider SMS notifications. Eliminate dock congestion and waiting time.
Smart slot booking and dock management
Suppliers and carriers book delivery/pickup slots in real time at customer warehouses. The system manages dock allocation, vehicle queue, and conflict resolution. Slots can be auto-confirmed or require manual approval depending on customer rules. The dock manager dashboard shows the daily plan with live status (booked, arrived, loading, completed).
- Real-time slot booking by suppliers and carriers
- Dock allocation with conflict resolution
- Auto-approval or manual approval per customer
- Live dock status dashboard
- Vehicle queue management
Virtual driver kiosk
When a driver arrives at the warehouse, they check in via SMS, QR code, or kiosk tablet. No more paper check-in or queue at the security gate. The system identifies the driver, validates the slot booking, and assigns the dock. Drivers receive SMS notifications when their dock is ready. Reduces driver waiting time by 30-50%.
- Check-in via SMS, QR code or kiosk tablet
- No paper check-in, no queue at gate
- Auto-assignment to the right dock
- SMS notifications when dock is ready
- 30-50% reduction in driver waiting time
Multi-provider SMS notifications
SMS notifications are critical for driver coordination. SYMPHONI.A integrates with multiple SMS providers (Twilio, OVHcloud SMS, Orange, AWS SNS) with automatic failover. You can configure templates per language (FR, EN, DE, ES, IT, PL) and per scenario (slot confirmation, arrival, dock ready, completion).
- Multi-provider SMS with automatic failover
- Templates in FR, EN, DE, ES, IT, PL
- Per-scenario customization
- Cost optimization (cheapest provider per country)
- Delivery report tracking
Key benefits
Real-time slot booking with conflict resolution
Virtual driver kiosk (SMS, QR, tablet)
30-50% reduction in driver waiting time
Multi-provider SMS with failover
Multilingual notifications
Live dock status dashboard
Frequently asked questions about Smart Planning
How does slot booking work?
Suppliers/carriers book slots in real time via the supplier portal or carrier portal. Slots can be auto-confirmed or require manual approval depending on customer rules.
What is the virtual driver kiosk?
When a driver arrives at the warehouse, they check in via SMS, QR code or a tablet at the gate. The system identifies them, validates their slot, and assigns the dock. No more paper check-in or queue.
Which SMS providers are supported?
Twilio, OVHcloud SMS, Orange, AWS SNS, Vonage and others. Automatic failover ensures delivery even if one provider has issues.
Can I customize notification templates?
Yes. Templates per language (FR, EN, DE, ES, IT, PL) and per scenario (slot confirmation, arrival, dock ready, completion). Brand the SMS sender ID with your company name.
How is dock allocation done?
The system uses constraint-based optimization to allocate docks based on vehicle type, dock capabilities (refrigerated, hazmat-certified), goods category, and slot duration. Conflicts are resolved by priority rules.
Can drivers see expected waiting time?
Yes. Drivers see real-time dock queue length and estimated wait time via SMS or driver app. Helps them plan their breaks (HOS compliance).
Ready to activate Smart Planning?
30-minute custom demo. See it in action on your operations.
Book a free demo