Conversational AI embedded in transport planning: it answers in natural language and proposes actions, but never executes them on its own.
An AI conversational assistant for transport operations lets you ask natural-language questions about your planning (a driver's position, today's anomalies, the best profile for a route) instead of navigating multiple screens. Unlike an autopilot, this kind of assistant stays in an advisory role: it can detect an anomaly and submit a re-plan, or draft a full plan, but every action remains a draft until explicit human approval. COPILOT.IA is SYMPHONI.A's conversational assistant, embedded in Planning IA: order search, anomaly detection, best-driver-profile ranking learned from real history, and re-planning proposals always submitted for approval.
AI-powered automation of carrier selection and negotiation for transport bookings.
AI freight booking is not a freight exchange — it is a genuine virtual freight forwarder. It simultaneously contacts multiple carrier sources (preferred subcontractors, multiple partner marketplaces, internal marketplaces), negotiates prices automatically and confirms bookings. What used to take 1-3 hours manually now takes under 10 minutes with AI. Modern solutions use ML for: multi-criteria matching (coverage, specialization, scoring, price), price prediction with confidence interval, automated counter-offers based on history. Observed gains: 8-18% savings on freight prices, 70-85% time saved.
Process of verifying subcontractor compliance with social, fiscal and regulatory obligations.
In France, carrier vigilance is enforced by article L.8222-1 (general) and L.3221-2 (transport-specific). Documents to verify: K-bis, URSSAF certificate, insurance, transport license, plus A1 detachment for foreign carriers. Verification must be renewed every 6 months. Modern solutions automate document collection (carrier portal), validation (OCR + AI), expiration alerts (D-30, D-15, D-7) and audit trail for inspections.
EU directive 2022/2464 requiring companies to publish a sustainability report.
CSRD requires companies above 250 employees (or €50M revenue) to publish an annual sustainability report including: CO2 emissions (scopes 1, 2, 3), water consumption, biodiversity, human rights, governance. The report must follow the ESRS (European Sustainability Reporting Standards). For transport and logistics, scope 3 (upstream/downstream transport) is usually the largest contribution. Companies need granular TMS data to produce these reports.
Digital version of the CMR consignment note, mandatory document for road freight transport.
The e-CMR is governed by the Additional Protocol to the CMR Convention (2008), ratified by France in 2016. It has the same legal value as paper CMR provided eIDAS-compliant electronic signature is used. Benefits: paper elimination (-60 to -80% document costs), multi-party signature (sender, carrier, recipient), automatic archiving with certified timestamp, integration with tracking tools. e-CMR is accepted at road inspections via verification QR code.
European regulation 910/2014 on electronic identification and trust services.
The eIDAS regulation (electronic IDentification, Authentication and trust Services) defines three levels of electronic signature: simple, advanced, qualified (equivalent to handwritten). For e-CMR, an advanced signature is generally sufficient. eIDAS makes electronic signatures legally enforceable across the 27 EU member states.
Digital platform connecting carriers and shippers to post and find freight.
A freight marketplace lets companies post freight offers, receive proposals, rate carriers and sign agreements. In France these marketplaces bring together tens of thousands of connected companies. Modern TMS integrate with them via API to auto-publish offers and pull responses without manual entry. SYMPHONI.A does more than publish on these marketplaces: its AFFRET.IA module acts as a genuine virtual freight forwarder, connected to multiple partners, that contacts, compares and negotiates on your behalf.
Standardized methodology to calculate transport and logistics CO2 emissions.
The GLEC Framework (Global Logistics Emissions Council) is the global reference methodology for measuring greenhouse gas emissions from multimodal transport. Aligned with ISO 14083 (2023) and EU CountEmissions ETS regulation (2024). For each shipment, GLEC computes emissions accounting for vehicle type, fuel, distance, payload and emission factors. Essential for CSRD reporting and customer communication.
French Labour Code article requiring shippers to verify their subcontractor compliance.
Article L.8222-1 applies to any service contract above €5,000 excl. VAT. Shippers must collect and verify every 6 months: K-bis (company registration), tax compliance certificate, URSSAF social security certificate, transport license. Non-compliance makes the shipper jointly liable for the carrier's social and tax debts. URSSAF reassessments can exceed €200,000 for a multi-employee subcontractor. Solutions like Vigilance IA fully automate this workflow.
Multi-objective genetic optimization algorithm widely used in logistics.
NSGA-II (Non-dominated Sorting Genetic Algorithm II) is an evolutionary algorithm that computes the 'Pareto frontier': the set of optimal solutions balancing multiple conflicting objectives (cost, delay, CO2, fill rate). Unlike single-objective algorithms (which minimize ONE metric), NSGA-II presents multiple solutions to choose from. SYMPHONI.A uses NSGA-II for transport plan optimization, with computation times under 30 seconds for 10,000+ shipments.
Software platform managing road, sea, air or multimodal transport operations.
A TMS covers the full lifecycle of transport: route planning and optimization, carrier selection, order management, real-time tracking, document management (e-CMR), invoicing and reporting. Modern TMS solutions (2026) integrate AI for automated decision-making: carrier matching, price prediction, anomaly detection. The market includes cloud-native players like SYMPHONI.A and older legacy suites.
Operations tool for digitizing transport operations (e-CMR, GPS tracking).
A transport digitization platform covers e-CMR with electronic signature, GPS tracking via mobile driver app, dispatch-driver communication and digital delivery notes. In France these operations tools equip tens of thousands of companies. Their REST API allows modern TMS (like SYMPHONI.A) to sync orders, carriers, statuses and e-CMR in real time via webhooks. Connecting your TMS to your operations tools has become a de-facto standard for French carriers.
AI that performs the role of a human freight forwarder: it solicits, compares and negotiates with carriers on your behalf.
A virtual freight forwarder fully automates the freight-forwarding job: soliciting carriers, comparing offers, negotiating prices and confirming the booking. Unlike a classic marketplace where the user has to search and negotiate manually, a virtual freight forwarder acts autonomously: it solicits multiple carrier sources simultaneously, negotiates against a pre-set target margin, and only confirms a booking within the rules the user has defined. It runs 24/7, including nights and weekends, whereas a human freight forwarder can only process requests during business hours. SYMPHONI.A's AFFRET.IA module is a concrete example: 38 specialized AI endpoints, and a virtual freight forwarder reachable live by chat — the carrier negotiates price and time slots with the AI in natural language, which counter-offers within a target margin that is never revealed (typically 20%), collects driver details once the deal is agreed, and automatically charters the mission. Average response time: 10 minutes versus 1-3 hours for manual processing.